Shipping Policy

Last updated: September 30, 2026

This Shipping Policy explains the shipping and delivery conditions for orders placed through kcnjfs.shop.

1. Shipping Destination

We currently ship orders to Germany.

Shipping availability is determined by the delivery address entered during checkout.

2. Shipping Cost

We offer free standard shipping to Germany.

Standard Shipping: €0

Any applicable shipping charges will be displayed before the order is completed.

3. Order Processing Time

Orders are normally processed within:

1–2 business days

Business days are Monday through Friday, excluding applicable public holidays.

Processing time refers to the time required to prepare an order for shipment and is separate from the shipping transit time.

4. Estimated Shipping Time

After an order has been processed and shipped, the estimated shipping transit time to Germany is:

5–7 business days

The total estimated time from placing an order to delivery is therefore generally the processing time plus the applicable shipping transit time.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, such as carrier delays, severe weather, public holidays, customs procedures, or incorrect delivery information.

We do not guarantee delivery on a specific date unless such a commitment is expressly stated for the applicable order.

5. Order Confirmation

After placing an order, customers may receive an order confirmation using the contact information provided during checkout.

Customers are responsible for providing accurate and complete contact and delivery information.

If you notice an error in your order information, please contact us as soon as possible.

6. Shipping and Delivery

Orders are delivered to the shipping address provided during checkout.

Please ensure that the recipient name, street address, postal code, city, and other required delivery information are complete and accurate.

Incorrect or incomplete delivery information may result in delays or unsuccessful delivery.

7. Cash on Delivery (COD)

Cash on Delivery (COD) is available where it is shown as an available payment method during checkout.

Where COD is available for an order, payment is made in accordance with the instructions provided during checkout or delivery.

The payment options actually displayed during checkout for the applicable order determine which payment methods are available.

8. Order Tracking

Where tracking information is available for an order, it may be provided to the customer after shipment.

Tracking information may require some time after dispatch to become active in the carrier's system.

9. Delivery Delays

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control.

If your order has not arrived within the expected delivery period, please contact us so that we can assist you in checking the delivery status.

Nothing in this Shipping Policy limits any mandatory rights you may have under applicable consumer protection law regarding delayed or missing deliveries.

10. Damaged or Incorrect Orders

If an order arrives damaged or you receive an incorrect product, please contact us as soon as reasonably possible.

Please provide your order number and information about the issue so that we can review the matter and provide an appropriate solution in accordance with our Return and Refund Policy and applicable law.

11. Returns and Refunds

Shipping and delivery terms relating to returns, refunds, damaged products, and incorrect products are explained in our Return and Refund Policy.

Please review that policy before returning a product.

12. Customs, Import Charges and Taxes

Any applicable taxes, customs duties, import charges, or similar charges will be handled in accordance with the information presented during the purchasing process and applicable law.

We do not represent that additional charges will never apply unless this is expressly stated for the applicable order.

Customers will not be charged undisclosed shipping fees by us after an order has been placed.

13. Consumer Rights

Nothing in this Shipping Policy excludes or limits mandatory consumer rights available under applicable law.

Where products are offered to consumers in Germany, applicable mandatory German and European Union consumer protection rights remain unaffected.

14. Contact Us

If you have questions about shipping, delivery, or an existing order, please contact:

PINK SAPPHIRE LIMITED
33 Sledmere Street
Burnside
Christchurch 8053
New Zealand

Company Number: 9455450
Email: support@plawed.shop
Phone: +64 21 440 592
Website: kcnjfs.shop