Widerrufsrecht
Return & Refund Policy
Last updated: September 30, 2026
Thank you for shopping at kcnjfs.shop.
This Return and Refund Policy explains the procedures applicable to withdrawals, returns, refunds, damaged or incorrect products, and other order-related issues.
This policy applies to purchases made through kcnjfs.shop, including orders placed by consumers in Germany.
1. 14-Day Right of Withdrawal
If you are a consumer, you generally have the right to withdraw from an online purchase within 14 days without giving a reason, subject to exceptions provided by applicable law.
For goods, the withdrawal period generally begins on the day on which you, or a third party designated by you other than the carrier, receives the goods.
If an order contains several goods delivered separately, the applicable withdrawal period begins when the last relevant goods are received where required by applicable law.
To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires.
You may contact us at:
PINK SAPPHIRE LIMITED
33 Sledmere Street
Burnside
Christchurch 8053
New Zealand
Email: support@plawed.shop
Phone: +64 21 440 592
Company Number: 9455450
You may exercise your right of withdrawal by sending us a clear statement explaining that you wish to withdraw from the purchase.
You may also use the model withdrawal form provided below, although use of that form is not mandatory.
2. Returning Products After Withdrawal
After informing us that you wish to withdraw from your purchase, you must return the goods without undue delay and no later than 14 days after notifying us of your withdrawal, where this period applies under applicable law.
Before sending a return, please contact:
We will provide the return instructions and the applicable return address for your order.
Please do not send a return to an address unless it has been provided or confirmed for your return.
Contacting us for return instructions does not limit or replace your statutory right of withdrawal.
We recommend retaining proof that the goods were returned until the return and refund process has been completed.
3. Condition of Returned Products
You may inspect and handle a product to the extent reasonably necessary to determine its nature, characteristics, and functionality.
You may be responsible for any reduction in the value of the goods resulting from handling beyond what is reasonably necessary for this purpose, where permitted by applicable law.
Where reasonably possible, returned products should include accessories, manuals, and other items originally supplied with the product.
The absence of the original packaging does not by itself remove any mandatory statutory rights you may have.
4. Return Shipping Costs
For a return resulting solely from a change of mind or the exercise of the statutory right of withdrawal, the direct cost of returning the goods is the responsibility of the customer, where permitted by applicable law.
If a product is defective, damaged, incorrect, or otherwise does not conform to the order, please contact us before returning it.
Where we are legally responsible for the problem, the customer will not be required to bear return shipping costs that must legally be borne by the seller.
5. Refunds Following Withdrawal
If you validly exercise your statutory right of withdrawal, we will refund the payments that must be refunded under applicable law, including applicable standard outbound delivery charges originally paid by you.
If you selected a delivery method that was more expensive than the least expensive standard delivery option offered, any additional delivery cost may not be refundable where permitted by law.
Refunds following a valid withdrawal will be processed without undue delay and, where applicable, no later than 14 days after we are informed of your decision to withdraw.
For goods, we may withhold the refund until:
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we have received the returned goods; or
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you provide evidence that you have sent the goods back,
whichever occurs first, where permitted by applicable law.
6. Refund Method and Cash on Delivery Orders
Refunds will normally be made using the same payment method used for the original transaction where technically possible and appropriate.
For Cash on Delivery (COD) orders, the original payment was made upon delivery and it may not be technically possible to return funds using the same payment channel.
In such cases, we will arrange the refund using bank transfer or another refund method expressly agreed with the customer.
We may request information reasonably necessary to process the refund.
No additional fee will be charged solely because an alternative refund method is required for a COD refund.
7. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If a product arrives damaged, defective, incomplete, or you receive a product different from the one ordered, please contact:
Please provide your order number and a description of the issue.
Where reasonably possible, photographs or other information showing the issue may help us review the matter.
We will review the issue and provide an appropriate remedy in accordance with applicable law.
Rights relating to defective or non-conforming goods are separate from the statutory 14-day right of withdrawal and are not limited by that withdrawal period.
8. Statutory Rights for Defective Goods
Nothing in this policy limits mandatory statutory rights relating to defective or non-conforming goods.
Where applicable consumer law requires repair, replacement, a price reduction, refund, or another remedy, those rights remain unaffected by this policy.
9. Exceptions to the Right of Withdrawal
The statutory right of withdrawal may not apply to certain goods or services where an exception provided by applicable law applies.
Depending on the type of product or service, exceptions may include certain:
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goods made to the consumer's specifications or clearly personalized;
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goods liable to deteriorate or expire rapidly;
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sealed goods not suitable for return for health protection or hygiene reasons where the seal has been removed after delivery;
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sealed audio, video, or software products after unsealing, where legally applicable;
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digital content where performance has begun following the required express consent and acknowledgement;
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fully performed services where the applicable statutory requirements for loss of the withdrawal right have been satisfied.
Whether an exception applies depends on the applicable law and the particular product or service.
Nothing in this section is intended to remove a statutory right of withdrawal where an exception does not legally apply.
10. Sale and Discounted Products
Products purchased during a sale or promotion remain subject to applicable statutory consumer rights.
A discounted price does not by itself remove the statutory right of withdrawal or statutory rights relating to defective or non-conforming goods.
11. Exchanges
If you would like to request an exchange, please contact:
Depending on the circumstances and product availability, we may arrange an exchange or ask you to return the original product and place a new order.
This section does not limit any mandatory statutory remedy available for defective or non-conforming goods.
12. Refused or Uncollected Cash on Delivery Orders
If a Cash on Delivery order cannot be delivered or is refused, please contact us if you require assistance.
The handling of refused or uncollected orders will be carried out in accordance with applicable law.
Nothing in this section limits mandatory consumer rights.
13. Model Withdrawal Form
If you wish to withdraw from your purchase, you may use the following form.
Use of this form is optional. You may instead send us any other clear statement communicating your decision to withdraw.
To:
PINK SAPPHIRE LIMITED
33 Sledmere Street
Burnside
Christchurch 8053
New Zealand
Email: support@plawed.shop
I hereby give notice that I wish to withdraw from the contract for the purchase of the following goods:
Product(s): __________________________________
Order number: ________________________________
Order date: __________________________________
Date received: ________________________________
Customer name: _______________________________
Customer address: _____________________________
Email address: ________________________________
Date: ________________________________________
Signature: ___________________________________
(only required if this form is submitted on paper)
14. Contact Us
If you have questions regarding a withdrawal, return, refund, damaged or incorrect product, or an existing order, please contact:
PINK SAPPHIRE LIMITED
33 Sledmere Street
Burnside
Christchurch 8053
New Zealand
Company Number: 9455450
Website: kcnjfs.shop
Email: support@plawed.shop
Phone: +64 21 440 592
Nothing in this Return and Refund Policy excludes or restricts mandatory consumer rights available under applicable law.
Where products are offered to consumers in Germany, applicable mandatory German and European Union consumer protection rights remain unaffected.