Terms of Service
Last updated: October 6, 2026
1. Overview
This website is operated by PINK SAPPHIRE LIMITED.
Throughout the Site, the terms "we", "us" and "our" refer to PINK SAPPHIRE LIMITED.
We operate kcnjfs.shop (the "Site") and provide products and related services through the Site.
Our company information is:
Company: PINK SAPPHIRE LIMITED
Company Number: 9455450
Registered Address: 33 Sledmere Street, Burnside, Christchurch 8053, New Zealand
Email: support@plawed.shop
Phone: +64 21 440 592
Website: kcnjfs.shop
These Terms of Service ("Terms") govern your access to and use of our Site and purchases made through it.
If you are a consumer, nothing in these Terms excludes or restricts mandatory consumer rights available to you under applicable law.
Where products are offered to consumers in Germany, applicable mandatory German and European Union consumer protection rights remain unaffected.
2. Eligibility and Use of the Site
By using this Site and placing an order, you confirm that you have the legal capacity required to enter into a binding contract under applicable law.
You agree to use the Site only for lawful purposes.
You must not:
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use the Site for fraudulent or unlawful purposes;
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attempt to gain unauthorized access to the Site or its systems;
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introduce viruses, malware, malicious code, or other harmful technology;
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interfere with the security or operation of the Site;
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provide false or misleading information when placing an order;
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impersonate another person; or
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use the Site in a way that infringes the rights of others.
We may take reasonable measures to protect the Site, customers, and our legitimate business interests.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, availability, and other information displayed on the Site are accurate.
Minor differences may occur between the appearance of a product on a screen and its actual appearance because of factors such as device displays, lighting, or photography.
Such minor differences do not affect statutory rights relating to defective, incorrect, or non-conforming products.
Product availability may change.
4. Prices
The price applicable to an order is the price displayed during the ordering process before the order is submitted.
Applicable taxes, delivery charges, and other mandatory charges imposed by us will be disclosed during the purchasing process where required.
We currently offer free standard shipping to Germany, as further explained in our Shipping Policy.
Product prices may change. Changes will not affect a binding purchase contract already concluded except where permitted by applicable law.
If an obvious pricing or technical error occurs, we may contact the customer before accepting or fulfilling the affected order.
5. Orders and Contract Formation
Products displayed on our Site are made available for customers to order subject to availability and these Terms.
When you submit an order, you are requesting to purchase the selected products.
After receiving an order, we may send an electronic confirmation acknowledging receipt.
A purchase contract is formed in accordance with the applicable ordering and acceptance process.
We may refuse or cancel an order before a binding contract has been formed where there is a legitimate reason, including:
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product unavailability;
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an obvious pricing or description error;
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suspected fraud;
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materially incorrect customer information;
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technical errors;
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inability to deliver to the provided address; or
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applicable legal or regulatory restrictions.
Where payment has already been received for an order that cannot be fulfilled, any amount required to be refunded will be handled in accordance with applicable law.
6. Payment and Cash on Delivery
The payment methods actually available for an order are displayed during checkout.
We currently offer Cash on Delivery (COD) for eligible orders where COD is displayed as available during checkout.
For COD orders, payment is made in connection with delivery according to the instructions applicable to the order.
Customers are responsible for providing accurate contact and delivery information.
Availability of COD may depend on the applicable order, destination, and delivery arrangements.
Additional information is available in our Payment Policy.
7. Shipping and Delivery
We currently ship to Germany.
We offer free standard shipping to Germany.
Orders are normally processed within:
1–2 business days
After dispatch, the estimated shipping transit time is:
5–7 business days
Business days are Monday through Friday, excluding applicable public holidays.
Delivery times are estimates unless a specific binding delivery date has expressly been agreed.
Customers are responsible for providing complete and accurate delivery information.
Additional information is available in our Shipping Policy.
8. Right of Withdrawal
Consumers may have a statutory right to withdraw from an online purchase within 14 days without giving a reason, subject to applicable statutory conditions and exceptions.
For goods, the withdrawal period generally begins when the consumer, or a third party designated by the consumer other than the carrier, receives the goods.
To exercise a right of withdrawal, contact:
Email: support@plawed.shop
Phone: +64 21 440 592
Detailed information concerning withdrawals, returns, return shipping costs, refunds, and applicable exceptions is provided in our Return and Refund Policy.
Nothing in these Terms restricts mandatory statutory withdrawal rights.
9. Returns and Refunds
Returns and refunds are handled in accordance with our Return and Refund Policy and applicable law.
Where a statutory withdrawal right is validly exercised, refunds will be processed in accordance with applicable legal requirements.
For COD orders, where a refund cannot technically be made through the original cash payment channel, we may arrange a refund by bank transfer or another method expressly agreed with the customer.
For assistance, contact:
10. Defective or Non-Conforming Products
If a product is defective, damaged, incorrect, or does not conform to the purchase contract, please contact:
Please provide your order information and a description of the problem.
Where reasonably necessary, we may request photographs or other information to help assess the issue.
Depending on the circumstances and applicable law, statutory remedies may include repair, replacement, price reduction, termination of the contract, or refund.
Nothing in these Terms excludes or reduces mandatory statutory rights relating to defective or non-conforming goods.
11. Order Cancellation
If you wish to cancel an order before dispatch, please contact us as soon as possible at:
We will make reasonable efforts to process the request before shipment.
If an order has already been dispatched, the applicable withdrawal and return procedure may apply.
Mandatory statutory withdrawal rights remain unaffected.
12. Refused or Undeliverable Orders
Customers must provide accurate and complete delivery information.
If delivery cannot be completed because an address is materially incorrect or incomplete, we may contact the customer regarding further delivery arrangements.
If a COD order is refused or cannot be delivered, customers may contact us for assistance.
Nothing in this section permits charges or penalties prohibited by applicable consumer law.
13. Intellectual Property
Unless otherwise stated, content available through the Site, including text, graphics, layouts, photographs, videos, logos, icons, product presentations, design elements, and software-related content, is owned by us, licensed to us, or otherwise lawfully used.
Such content may be protected by applicable intellectual property laws.
Site content may not be reproduced, distributed, modified, published, or commercially exploited without authorization except where permitted by applicable law.
14. Customer Reviews and Submitted Content
If our Site allows customers to submit reviews, photographs, comments, feedback, or other content, users are responsible for ensuring that their submissions are lawful and do not infringe the rights of others.
Users must not knowingly submit false or misleading, unlawful, infringing, malicious, or otherwise prohibited content.
We may moderate or remove submitted content where reasonably necessary for legal, security, or operational reasons.
Personal information contained in customer submissions will be handled in accordance with our Privacy Policy and applicable law.
15. Third-Party Services and Links
Our Site may use third-party services in connection with functions such as:
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e-commerce infrastructure;
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shipping and logistics;
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analytics;
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customer service;
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marketing;
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social media; and
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other website functionality.
Third-party services may be governed by their own terms and privacy policies.
The use of third-party service providers does not by itself affect statutory rights customers may have against us as the seller.
16. Shopify
Our online store uses the Shopify e-commerce platform.
Shopify provides technical infrastructure used to operate the online store.
For products sold directly by us through kcnjfs.shop, the seller is:
PINK SAPPHIRE LIMITED
Shopify is not represented by us as the seller merely because the Site uses Shopify technology.
17. Privacy and Personal Data
Personal information is processed in accordance with our Privacy Policy and applicable data protection requirements.
Where applicable, this includes the General Data Protection Regulation ("GDPR").
Please review the Privacy Policy available on the Site for further information.
18. Cookies
Our Site may use cookies and similar technologies.
Where consent is required by applicable law, non-essential technologies are subject to applicable consent requirements.
Further information is available through our Privacy Policy and the privacy or cookie controls provided on the Site.
19. Availability of the Site
We aim to maintain the availability and functionality of the Site.
Temporary interruptions may occur because of maintenance, updates, technical problems, security incidents, network failures, or circumstances outside our reasonable control.
We do not guarantee uninterrupted Site availability.
This does not affect rights relating to orders or contracts already concluded.
20. Statutory Warranties and Guarantees
Nothing in these Terms excludes mandatory statutory guarantees, warranties, or consumer protection rights.
We do not represent that products carry additional commercial warranties unless such a warranty is expressly stated for the applicable product.
Any commercial warranty expressly offered is separate from and does not replace mandatory statutory consumer rights.
21. Limitation of Liability
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.
In particular, nothing is intended to exclude or restrict liability for fraud, fraudulent misrepresentation, intentional misconduct, or other liability that cannot legally be excluded or limited.
Any limitation contained in these Terms applies only to the extent permitted by applicable law.
22. Events Outside Our Reasonable Control
Delivery or performance may occasionally be affected by circumstances outside our reasonable control, including severe weather, major transportation disruptions, government restrictions, widespread network failures, or comparable events.
Where such circumstances affect an order, we will handle our obligations in accordance with applicable law.
Mandatory consumer rights remain unaffected.
23. Changes to These Terms
We may update these Terms to reflect changes in applicable legal requirements, our services, business practices, Site functionality, or security requirements.
The version applicable to a purchase is generally the version applicable when the relevant purchase contract was concluded.
The "Last updated" date indicates when these Terms were most recently revised.
24. Severability
If a provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by applicable law.
25. No Waiver
If we do not immediately exercise a right or remedy available under these Terms or applicable law, this does not necessarily constitute a waiver of that right or remedy.
26. Applicable Law
These Terms and purchases made through the Site are subject to applicable law.
PINK SAPPHIRE LIMITED is registered in New Zealand.
Nothing in these Terms is intended to deprive consumers in Germany of mandatory consumer protections available to them under applicable German or European Union law where those protections apply.
27. Dispute Resolution and Jurisdiction
We encourage customers to contact us first regarding complaints or disputes so that we can attempt to resolve the matter directly.
Contact:
Nothing in these Terms restricts a consumer's right to seek remedies before a court or competent authority where such rights exist under applicable law.
Any jurisdiction provision applies only to the extent legally permitted.
28. Policies Forming Part of These Terms
These Terms should be read together with our:
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Return and Refund Policy;
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Privacy Policy;
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Shipping Policy;
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Payment Policy; and
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other information expressly incorporated into the purchasing process.
Where a provision conflicts with mandatory applicable consumer law, the mandatory legal provision prevails.
29. Contact Information
For questions concerning these Terms, products, orders, or our services, please contact:
PINK SAPPHIRE LIMITED
33 Sledmere Street
Burnside
Christchurch 8053
New Zealand
Company Number: 9455450
Website: kcnjfs.shop
Email: support@plawed.shop
Phone: +64 21 440 592